Privacy Policy

Robot Ops, Inc. ("Robot Ops", "we", "us") is committed to handling your information with transparency and care. This policy explains what we collect through our website and consulting relationships, how we use it, and the choices you have.

1. Information we collect

Information you provide

• Contact details: name, work email, company, and phone when you reach out;
• What you send us: the description, photos, video, or documents you attach to a consultation request;
• Correspondence: messages and support requests you send.

Collected automatically

• Usage & device data: pages viewed, browser and device type, and approximate (city/country) location;
• Cookies: essential and analytics cookies (see "Cookies" below).

2. How we use it

• To respond to your inquiry and evaluate whether we can help;
• To deliver and support consulting engagements you've entered into;
• To operate and improve our website;
• To send you communications you've asked for (you can opt out at any time); and
• To meet legal obligations and protect our rights.

3. Your project data stays yours

Material you share about your parts, processes, and documents is treated as confidential and used only to evaluate your inquiry or deliver your engagement. We do not sell your information, and we do not use your data or documents to train public AI models. Where a client engagement involves AI, deployment and data-handling terms are agreed in writing before anything is connected — our standard approach is private deployment under your control.

4. Sharing

We share information only with service providers who help us operate (for example, website hosting, analytics, and email delivery), each bound to protect it and use it only on our behalf; when required by law; or with your consent. We do not sell or rent personal information.

5. Security & retention

We use reasonable technical and organizational safeguards, including encryption in transit. No system is perfectly secure. We keep information only as long as needed to respond to you, deliver services, and meet legal and accounting obligations, then delete or anonymize it.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to opt out of marketing. To exercise them, email hello@robotops.com and we'll respond within 30 days.

7. Cookies

We use essential cookies for basic site functionality and analytics cookies to understand usage. You can control cookies through your browser settings; disabling some may affect functionality.

8. Children's privacy

Our website and services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect information from children.

9. Changes

We may update this policy to reflect changes in our practices or the law. Material changes will be posted here with an updated date.

10. Contact

Robot Ops, Inc.
Email: hello@robotops.com
Phone: 855.ROBOT.OP (855.762.6867)
560 Sylvan Ave, Suite 3160, Englewood Cliffs, NJ 07632, United States